What are you looking for?
I have lost the keys for my case, what should I do?
Please make sure you note the number embossed on the lock cylinder. You can e-mail your order to firstname.lastname@example.org
How do I order replacement parts?
Please make sure you note the full product code you find on the warranty certificate or inside the product. You can e-mail your order to email@example.com
How do I set the code on my lock?
If you need further assistance, please send an email to firstname.lastname@example.org
How do I unlock my combination lock when I forgot the combination?
You are going to need assistance from a Samsonite Authorized Repair Centre to unlock your combination lock. To locate the nearest Repair Centre, please click here.
Delivery is limited to addresses within the Philippines. However, there are some areas that are not yet serviceable. If our couriers are not able to deliver to the address provided, customer will be contacted within 24 hours upon placing your order. The customer is responsible for providing the correct and complete delivery details
Standard delivery takes 3 - 7 days for Metro Manila and 5 - 12 days for orders outside Metro Manila, excluding regular holidays.
Estimated delivery times are to be used as a guide only. The delivery date cannot be guaranteed in light of uncontrollable instances outside the responsibility of our couriers such as severe weather conditions.
Shipping & Handling Rate
Standard delivery is FREE within The Philippines (subject to change without prior notice).
Please note that we aim to dispatch all orders within 48 hours. Once order has been dispatched, cancellations are no longer accepted. Please make sure all orders are final before confirmation.
All items sold in the website goes through our quality control procedures. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we think you will be extremely satisfied with your purchase.
However, there are times when the items received are defective or faulty goods for refund, repair or replacement. If this is the case for you, or if there’s a change of mind with your purchase, we will gladly accept the return request as long as it is made within 7 days of receiving the items.
You must reach out to us with the email subject FOR RETURN at email@example.com indicating why you want to initiate a return request. Our team will contact you within 3 - 5 working days with a return authorization and further instructions on how to return your goods.
Please note the following:
In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. These stores shall be responsible in coordinating with the Lipault Service Center.
To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Lipault Service Center.
Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost.
It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises.
List of repair drop-off points: Click here
To view our Warranty Information, refer to our Our Guarantee