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Message To Our Community

To our Lipault Community,

In this unprecedented global climate, the safety of our associates and customers is top priority at Lipault.

Given the rapidly changing environment, and our continued prioritization of the safety and health of our associates and customers, we had to close several stores of ours around the nation till further notice from the local Governments and encourage all of our corporate employees to work remotely during that period.

Our AfterSales Service center and team will also be closed until further notice to protect our communities at large.

We continue to monitor the coronavirus (COVID-19) outbreak, actively following guidance and recommendations from the PH Government and the World Health Organization (WHO), and we will provide further updates as the situation continues to develop.

We’re committed to standing by you at this uncertain time. To that extent, you can reach us:

  • Customer Service Team: We will continue to provide you with exceptional service email. Our Customer Service team is ready to help with your questions. Email ecommerce.ph@samsonite.com from 10:00am to 4:00pm (PST), Monday through Friday.
  • E-commerce Website: lipault.com.ph will remain live. We will provide daily updates online on any changes, including shipping and delivery – as well as the temporary store closing.

    Please take into account that deliveries can be delayed due to the restriction of movement for non-essential goods as well as the skeletal workforce of our partner courier. Rest assured that we will be in touch with you on the status of your orders.


  • Social Media Channels: If you need us, just reach out. We’re staffed remotely to be able to respond as quickly as possible.

    We thank you for your patience and understanding during this extraordinary time. Please continue to follow the local government guidelines to remain safe and healthy.


    We thank you for your patience and understanding during this extraordinary time. Please continue to follow the local government guidelines to remain safe and healthy.

    We look forward to the continued opportunity to serve you.

    Lipault PH